Public Ticket #80

Having problems installing demo content

lock Kim Ireland Replied 4 days, 2 hours ago on December 6th at 9:44pm

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Kim Ireland

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Joseph Replied 5 days, 12 hours ago on December 5th at 12:05pm

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Joseph

supervisor_account Staff

Hi, Kim

I was able to replicate your issue and it looks like there is an issue with 'update_post_meta' on line 410 of file class-wxr-import-ui.php. The said issue happens when wordpress fails to handle post meta update. Can you send me an FTP so that I can debug the said issue in your website?

Thanks

Kim Ireland Replied 6 days, 2 hours ago on December 4th at 10:38pm

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Kim Ireland

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My settings are listed below.

The one setting I cannot match is the memory_limit, I can only set it to 768M.

I am still unable to import the demo.

Can you offer any other assistance? 

 

 

Kim Ireland Replied 6 days, 2 hours ago on December 4th at 10:36pm

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Kim Ireland

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; Maximum allowed size for uploaded files.
upload_max_filesize = 100M

max_execution_time = 120 ; Maximum execution time of each script, in seconds
max_input_time = 120 ; Maximum amount of time each script may spend parsing request data
memory_limit = 768M ;1024M ; Maximum amount of memory a script may consume (8MB)

Joseph Replied 6 days, 15 hours ago on December 4th at 9:30am

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Joseph

supervisor_account Staff

Hi, Kim

Thanks for sending me the credentials. I saw the error. Have you tried increasing the memory e.g.:

;;;;;;;;;;;;;;;;
; File Uploads ;
;;;;;;;;;;;;;;;;

; Maximum allowed size for uploaded files.
upload_max_filesize = 100M

;;;;;;;;;;;;;;;;;;;
; Resource Limits ;
;;;;;;;;;;;;;;;;;;;

max_execution_time = 120 ; Maximum execution time of each script, in seconds
max_input_time = 120 ; Maximum amount of time each script may spend parsing request data
memory_limit = 1024M ; Maximum amount of memory a script may consume (8MB)

Thanks!

lock Kim Ireland Replied 7 days, 3 hours ago on December 3rd at 9:29pm

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Kim Ireland

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Kim Ireland Replied 15 days, 7 hours ago on November 25th at 5:34pm

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Kim Ireland

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Hello,

Yes, I have cleared the cache.

I am including a screen shot

[Click to Download Attachment]

Joseph Replied 18 days, 15 hours ago on November 22nd at 9:03am

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Joseph

supervisor_account Staff

Hi, Kim

Can you send me a screenshot of the issue? Have you tried clearing your cache before installing the demo?

Thanks!

Kim Ireland started a discussion November 20th at 6:25pm

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Kim Ireland

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I am trying to install the Social Media Demo, 

 

My current settings:

  • memory_limit 768M
  • max_execution_time 120
  • max_input_time 120

I have installed and activated all required plugins.

WordPress 5.3

I have deactivated the cache plugin. 

I get this error when I try to go back and click on the demo:

Sorry, there has been an error.
Could not cache information on the import.

Try Again

 

 

Please help.

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