Public Ticket #31

Thrive Intranet Messaging Issues at Admins

Joseph Replied 1 month, 1 day ago on September 18th at 12:59pm

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Joseph

supervisor_account Staff

I will mark this as close in the meantime.

Balint Replied 1 month, 3 days ago on September 16th at 12:52pm

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Balint

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Many thanks Joseph,

I hope the update will released quick. :) Can't wait!

Cheers,

Balint

Joseph Replied 1 month, 3 days ago on September 16th at 12:51pm

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Joseph

supervisor_account Staff

Hello, Balint

An email will be sent to you if there is an update. Use this plugin to easily update the items you bought in Themeforest: https://envato.com/market-plugin/ 

Yes, you can start working on your website. Please use child theme for files modification.

Cheers

Balint Replied 1 month, 3 days ago on September 16th at 12:45pm

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Balint

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Hello Joseph,

Many thanks for quick response. How will I get the update please? I will be able to Update the theme from WordPress dashboard as when updating official themes as well please?

Also, can I start working on the website and will not loose any data after updating the theme please?

Many thanks,

Balint

Joseph Replied 1 month, 3 days ago on September 16th at 12:42pm

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Joseph

supervisor_account Staff

Hi, Balint

Thanks for reporting the issue. We will include the fix for the bug in the next update. I have verified the issue myself in the demo as well. Looks like we need to update the component written for nouveau.

Image Attachment

The update will be released this week or early next week. 

Thank you so much for your patience!

 

lock Balint Replied 1 month, 3 days ago on September 16th at 12:38pm

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Balint

loyalty 2 Tickets

This reply is marked as private. Only the user and the staff can view this reply.

lock Balint Replied 1 month, 3 days ago on September 16th at 12:26pm

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Balint

loyalty 2 Tickets

This reply is marked as private. Only the user and the staff can view this reply.

Joseph Replied 1 month, 3 days ago on September 16th at 12:20pm

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Joseph

supervisor_account Staff

Hi, Balint

Looks like a very weird issue. Is it possible for you to send me an administrator access so that I can check whats happening in your site?

Please send the credentials in private.

Thanks!

Balint started a discussion October 4th at 1:28pm

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Balint

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Good morning,

This is Balint. I am contacting you regarding an issue which is in your Thrive (Intranet) Theme. This problem seems to be happening only for users with Administrator (manage_options) roles. If I change the user to any other user role, the problem is gone. Let me explain the issue. The problem is at the notification area on the right top corner. There is the notifications (bell) icon, next to it is the messages notification icon. When an admin receive a message, the message icon lights up, but if you click on it, nothing happens, no drop down panel or anything at all. In case if you click on the other icon on the left which is the notification icon, that one is working. Also, if you on your profile page, the problem is gone until you stay on that page. But if you trying to open the messages notification icon on any other page, it is not working at all. I have tried to deactivate all the plugins and try it that way, but the problem is still on, so must be some coding issue. Also wiped my database and done everything again, but all the same… Once I deactivate the “manage_options” permission rule on the actual user, the problem is not there anymore, but in this case that user is not allowed to set up anything major on page anymore. So you loosing the admin role, but the messages notification icon is working on any page on the site. Please reply us ASAP, I am really stressing out because of this issue.

Many-many thanks in advance,
Balint

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