Public Ticket #30

private message issue

Joseph Replied 22 days, 15 hours ago on September 27th at 2:04am

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Joseph

supervisor_account Staff

Hi, Amar

Just let me know if there is anything else I could help you with.

Cheers

amar soumir Replied 25 days, 5 hours ago on September 24th at 11:42am

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amar soumir

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hello and thank you for your help, I'm sure this is not an extension problem, I add that 3 extension and I delete them and still the problem persists, but what I happen not understand why the administrator has the right to send messages to users and the plugin tinymce would look for him, but the other users either. if there was a problem I think the messaging will not work, if there was a solution from you and thank you. I already had the old theme and the messaging works well and thank you again for your collaboration: ).

Joseph Replied 25 days, 17 hours ago on September 24th at 12:04am

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Joseph

supervisor_account Staff

Hi, amar

I troubleshot your website again and change the theme to default WordPress theme and the issue still persist. There must be some modifications in your site. I tested the messaging with default theme and it doesnt work either. So this is not a theme issue. 

See screenshot:

Image Attachment

What do you think?

lock amar soumir Replied 25 days, 18 hours ago on September 23rd at 10:12pm

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amar soumir

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Joseph Replied 26 days, 17 hours ago on September 22nd at 11:24pm

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Joseph

supervisor_account Staff

Hi, amar soumir

Sorry for late response. Have you tried switching theme? First, try deactivating Thrive Child Theme, then go activate WordPress default theme. If the problem still persist, most likely there is a problem with one of your plugins or a server misconfiguration or server's PHP version.

Please let me know.

Cheers

lock amar soumir Replied 1 month ago on September 18th at 10:04pm

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amar soumir

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Joseph Replied 1 month, 1 day ago on September 18th at 12:59pm

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Joseph

supervisor_account Staff

Hi, Amar

I have verified the issue in your website. The weird thing is that it does not display any tinyMCE editor at all. Can you check to see if there are any plugins that might be causing it?

Disable all plugins except the recommended ones and then check to see if its working. Then enable each plugin one by one to see which one is causing the issue.

Thanks!

lock amar soumir Replied 1 month, 2 days ago on September 17th at 7:43am

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amar soumir

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Joseph Replied 1 month, 3 days ago on September 16th at 10:52am

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Joseph

supervisor_account Staff

Hi, amar soumir

Can you send me your website url with admin access and a dummy user so that I can check?

Thanks

amar soumir started a discussion September 15th at 10:24am

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amar soumir

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hello, I have a problem with private messages, only the admin of the site can send private messages, members can not send private message between them or the admin, when I click on the button send it works more (he does not click)Image Attachment

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