Public Ticket #2281

Login redirect issues

Tam Lawrence Replied 24 days, 4 hours ago on February 24th at 10:50am

default avatar

Tam Lawrence

loyalty 1 Ticket

I need either my money back or I need to work with someone to fix the issues this theme is providing THRIVE I can be reached at uberseniorcare@gmail.com for access to the site 

Tam Lawrence Replied 24 days, 7 hours ago on February 24th at 7:41am

default avatar

Tam Lawrence

loyalty 1 Ticket

 I recently purchased the Thrive theme and it's having a few issue one is that I can't submit a ticket to get help. Another, the event area continues to retrieve an error message, the front page does not have an option for members to pay as stated on the themeforest.net product page. I need help with this 

Damien started a discussion February 15th at 10:16am

default avatar

Damien

loyalty 9 Tickets

Hi,

Hope you're well?

We are having intermittent issues with the login redirect when testing within Chrom incognito. We were able to reproduce the error that our customers are experiencing(see link below for video)

https://drive.google.com/file/d/1g4chGoo2LbZEZ5SXPtbYSU_n691yR2CX/view?usp=sharing

Once the user logs in they are supposed to be redirected https://community.kayavolunteer.com/project/joe-blogs/

Do you know why this might be happening and how to stop it?

Thanks in advance for anything you can do to help.

Cheers
Damien

Advertisement

Ticket Details

Friendly Reminder

Support Includes the Following:
  • checkAnswer related questions
  • checkRelated technical questions
  • checkAssistance with reported bugs and issues
  • checkHelp recommended 3rd party plugins
Not Included:
  • × Customization Services
  • × Installation Services
  • × 3rd Party Plugins Customisations